Account Access Check
Signed in? No — this visitor is not signed in to a customer account.
Everything that requires a facilitator or administrator tag will stay locked until they log in. If they believe they are logged in, they may be using a different browser, a private/incognito window, or a second account with a different email address.
This panel ignores capitalization when matching tags. Locksmith may be stricter, so if a tag looks correct here but access is still blocked, check the exact spelling and capitalization on the customer record.